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Place orders with us on-line - it's quick and simple!

Home›Place orders with us on-line - it's quick and simple!

Thank you for choosing Baby Brands Direct to buy your Premature clothes, Baby Clothes, Nursery Products, Gifts and Toys. We aim to be the best wholesaler in the business by offering you an excellent service, brilliant product range and an on-line system which makes placing orders quick and simple.

If you are a new customer, here is a quick guide to getting started.
 
1) Register with us
 
Registration is quick and simple and all trade customers need to register details with us. Once your account has been authorised by our sales department, you will get an email letting you know you can now log in. This is usually done the same day (on a week day), so you won’t have to wait long.
 
Registration is required for several reasons:
 
       .   So we can log your contact details and confirm you are a retaile
       .   Gives you access to trade price
       .   Allows you to buy on-line
 
Registration is necessary so that consumers cannot buy from us. It also means you can use our website as a sales tool in store and show customers products you may not stock, without revealing our trade prices.
 
2) Read our Terms and Conditions
 
It is important that you know our terms and conditions, so take 5 minutes and read the following. You’ll find it probably answers many questions you may have.
 
       ·   Full Terms and Conditions
       ·   Drop Ship Terms and Conditions
       .   Carriage Charges
 
3) Start Shopping!
 
Now comes the fun bit! You can browse our website in many different ways, making product selection quick and simple:
 
       ·   Search By Category
       ·   Search By Brand
       ·   Use Search Function (top right)
 
Click on the item you are interested in, or select several items at once and view all. Then simply add to the cart the quantity you want. VAT does not show until check out, but if the product has NO VAT this will be clearly shown by the product at time of selection.
 
When you have finished making your product selection, go to check out. Remember, your first order must be over £200 (excluding VAT). If your purchase is less than £200, you can proceed and should select the drop ship option and put your own delivery address. However, you will still need to pay the balance of money to reach the minimum £200 requirement (this can be by pay pal or credit/debit card). We will call you to make arrangements for this payment. This money will be held on account and can be used off future purchases.
 
If you have spent £200 and over; simply proceed. Goods can be sent to your invoice address, or a different delivery address of your choice.
 
You will get an email confirmation of your order by email. Please keep this to hand as it will show your transaction number, as this will help identify your order if there are any queries you have.
 
4) Payment
 
All payments are proforma, so we won’t dispatch any goods until we have received payment. Payment can be made at check out, either by credit/debit card or PayPal. If you wish to send a cheque or make a payment by bank transfer, please select this option at check out. Our bank details can be found here.
 
Once we have received your order, we will process and send as quickly as we can. When goods are dispatched, you will get an email from us telling you what has been dispatched. Goods are sent on a 24 hour service (Mon-Fri), so once you receive your dispatch email you know they will arrive within 24 hours. If your dispatch email comes late in the day, it is most likely goods will arrive the next day. If the email comes in the morning, goods should arrive that day. We will of course try to send, when possible, goods the same day. Orders placed after 2pm will be processed the following day as our courier arrives at 3pm.
 
If we cannot send all the goods you have ordered, we will keep the balance on back order and despatch as new stock arrives. You will not have to pay any additional carriage for this (UK Mainland Only), and if you prefer to cancel or add to this back order, you can. If the balance of goods outstanding is small, we may cancel the balance and either refund the money or put it on account for your next order. This will be confirmed on your dispatch email.
 
Don't worry if your order fails. It still logs in our system, so you won't have to place the order again. We will call you to make alternative payment arrnagements.
 
Other Useful Things To Know
 
  • Where possible, we prefer customers to email enquiries. It is a much more efficient way for us to process enquiries, which leads to a quicker reply! Of course, should you need to call us; we have a helpful and friendly sales team on hand to help Monday to Friday 9-5pm.
  • You can log into your account on-line and see your order status.
  • We send you regular emails to tell you about special offers and new products.
  • We recommend you regularly check our news section, as we give important information about long term out of stock products.
  • Prices can change without prior notification, as can product deletions, so please regularly check into the website to make sure we are still selling the products you are.

Our Loyalty Scheme
We decided to introduce the loyalty scheme as a way of rewarding our loyal customers. Our service offers independents a place to consolidate their buying and this combined with the freedom to select products of interest with a further discount makes good business sense.  In simple terms, the more you spend with us, the more we give you back to spend! For more information, simply register with us, log in.

Offering you a Better Service
 
We want to be the best in the business, and always do our best to offer you an excellent service along side a great range of best selling high street brands. We welcome feedback on how we can improve our service, and always welcome product recommendations, so let us know if we are not stocking something and if we can, we will aim to stock it!
 
Finally, if you think we are offering a great service, then we would love to hear from you, so please leave feedback. If we are doing something well, it is always good to hear!
 
A Big Thanks
 
We have a very loyal customer base, and we extend our continued support to all our customers and our suppliers for supplying such great products. We hope you enjoy your shopping experience with Baby Brands Direct!
 
Consumers
 
Unfortunately, consumers cannot buy from Baby Brands Direct.