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Place orders with us on-line - it's quick and simple!

Home›Place orders with us on-line - it's quick and simple!

Thank you for choosing Baby Brands Direct to buy your Premature clothes, Baby Clothes, Nursery Products, Gifts and Toys. We aim to be the best wholesaler in the business by offering retailers an excellent service, brilliant product range and an on-line system which makes placing orders quick and simple.

If you are a new customer, here is a quick guide to getting started.
 
1) Register with us
 
Registration is quick and simple and all trade customers need to register details with us. Once your account has been authorised by our sales department, you will get an email letting you know you can now log in.  We do aim to do this quickly, but we may need to email and ask you for additional information which proves you are a genuine retailer; this could be a copy of your shop lease agreement or a copy of your company registration. If you do not get an email from us within 48 hours, check your spam/junk folder in case correspondence has gone there.
 
Registration is required for several reasons:
  •  So we can log your contact details and confirm you are a genuine retailer
  •  Gives you access to trade prices
  •  Allows you to buy on-line
Registration is necessary so that consumers cannot buy from us. It also means you can use our website as a sales tool in store and show customers products you may not stock, without revealing our trade prices. Please ensure you give us as much details as possible when filling out our registration form. We may email you for more information to prove your business is genuine. If you fail to fill out the requested information, your registration will not be accepted.
 
2) Read our Terms and Conditions
 
It is important that you know our terms and conditions, so take 5 minutes and read the following. You’ll find it probably answers many questions you may have. 
 
3) Start Shopping!
 
Now comes the fun bit! You can browse our website in many different ways, making product selection quick and simple: 
  •  Search By Category
  •  Search By Brand
  •  Use Search Function (top right)
  •  Alternatively you can order by phone, fax, email or by post. We have a helpful customer care team on hand 9-5pm, Monday - Friday.
Click on the item you are interested in, or select several items at once and view all. Then simply add to the cart the quantity you want. VAT does not show until check out, but if the product has NO VAT this will be clearly shown by the product at time of selection.
 
When you have finished making your product selection, go to check out. Remember, your first order must be over £200 (excluding VAT) if you have a retail premises or shop and supporting website or £1000 if you business is purely web based. If you have any special instructions or need us to advise if any item is out of stock, simply leave a message in the special instructions box at check out.
 
Goods can be sent to your invoice address, or a different delivery address of your choice.
 
You will get an email confirmation of your order by email. Please keep this to hand as it will show your transaction number, as this will help identify your order if there are any queries you have.
 
4) Payment and Delivery
 
All payments are proforma, so we won’t dispatch any goods until we have received payment. Payment can be made at check out, either by credit/debit card or PayPal. If you wish to send a cheque or make a payment by bank transfer, please select this option at check out, although goods won't be dispatched until money has cleared to our account. Our bank details can be found here. If you choose to pay by bank transfer, no payment is required until goods are dispatched.
 
Once we have received your order, we will process and send as quickly as we can. When goods are dispatched, you will get an email from us telling you what has been dispatched. Goods are sent on a 24 hour service (Mon-Fri), so once you receive your dispatch email you know they will arrive the next working day. If your dispatch email comes late in the day, it is most likely goods will arrive the next working day. If the email comes in the morning, goods should arrive that day. We will of course try to send, when possible, goods the same day we receive your order. Orders placed after 2pm will be processed the following day as our courier arrives at 3pm.
 
If we cannot send all the goods you have ordered, we will keep the balance on back order and despatch as new stock arrives. You will not have to pay any additional carriage for this (UK Mainland Only), and if you prefer to cancel or add to this back order, you can. If the balance of goods outstanding is small, we may cancel the balance and either refund the money or put it on account for your next order. This will be confirmed on your dispatch email.
 
Don't worry if your order fails. It still logs in our system, so you won't have to place the order again. We will call you to make alternative payment arrnagements.
 
Other Useful Things To Know
 
  • Where possible, we prefer customers to email enquiries. It is a much more efficient way for us to process enquiries, which leads to a quicker reply! Of course, should you need to call us; we have a helpful and friendly sales team on hand to help Monday to Friday 9-5pm.
  • You can log into your account on-line and see your order status.
  • We send you regular emails to tell you about special offers and new products.
  • We recommend you regularly check our news section, what's new section and after logging in the stock up-dates and deletions page as we give important information about long term out of stock products and products which have been discontinued by the supplier.
  • Prices can change without prior notification, as can product deletions, so please regularly check into the website to make sure we are still selling the products you are.

Our Loyalty Scheme

We decided to introduce the loyalty scheme as a way of rewarding our loyal customers. Our service offers independents a place to consolidate their buying and this combined with the freedom to select products of interest with a further discount makes good business sense.  In simple terms, the more you spend with us, the more we give you back to spend! For more information, simply register with us, log in.

Offering you a Better Service
 
We want to be the best in the business, and always do our best to offer you an excellent service along side a great range of best selling high street brands. We welcome feedback on how we can improve our service, and always welcome product recommendations, so let us know if we are not stocking something and if we can, we will aim to stock it!
 
Finally, if you think we are offering a great service, then we would love to hear from you, so please leave feedback. If we are doing something well, it is always good to hear!
 
A Big Thanks
 
We have a very loyal customer base, and we extend our continued support to all our customers and our suppliers for supplying such great products. We hope you enjoy your shopping experience with Baby Brands Direct!
 
Restrictions
Please refer to our terms and conditions for restrictions of sale.
 
Consumers
 
Unfortunately, consumers cannot buy from Baby Brands Direct.