Contact Us

All accounts are deactivated if no order has been placed within 6months of opening an account. Please e-mail sales@babybrandsdirect.co.uk with your shop name and we will review your original application and contact you to re-open your account.

It's easy. Click on our 'register' tab and fill in our online application form with as much information as possible. If you meet our trading requirements we will contact you by e-mail for evidence of your shop such as a premise lease agreement, utility bill, company registration certificates and perhaps photos of your shop. After a satisfactory review of this you will be e-mailed account confirmation details and be able to log into the website and order.

Thank-you for your interest in supplying us. Please may we ask that you e-mail our buying team on procurement@baby-basics.co.uk with a presentation or introductory e-mail about your brand and products with SRPs. We will of course be in touch if we believe it would be in our customers' interests to add to our portfolio.

Please log in and check our 'stock updates and deletions' page for the most up to date information that we have from our manufacturers. Alternatively you can go to the product on our website and if it is marked as out of stock an 'i' for information icon will appear which you can mouse over to obtain the next expect stock in date.

A copy of your invoice is e-mailed to you when your order is dispatched. You can also obtain it by logging into the website and clicking on the tab 'Invoice and Credit notes'. Here you can select your required date range and download and print off the required documents.

If you need to add to a backorder then you may place a new order with us and select 'drop ship' at checkout. The system will autoamtically charge you carriage of £9.95. Once your order has gone through please e-mail us your order number and we will remove the carriage charge from the order and keep it ready to go out with your backorder. Alternatively please call or e-mail us with the item codes to be added to your exsisting order (kindly have your account number handy).  

If you prefer for all your backorders to be automatically cancelled please e-mail us your account number along with this request so that we can apply this to your account settings. Alternatively, please e-mail or phone through to us the order numbers for any individual orders that require cancelling. 

Occasionally money you have paid will not exactly match an invoice value. This could be due to an item being put on backorder at the time of payment, or money on account being used towards another order that was dispatched first or items being added or removed from the order. Therefore, when you log into the website there is a tab called 'activity log' please check here to view all activity over a certain date range. This will clearly show you money paid, items added to or removed from orders, invoices, credit notes, and account balance updates. You can also print this off for your records.

We do take the upmost care to ensure no goods or packaging are damaged in transit but in the event that it does we will need you to fill in our online faulty product form which includes a section for you to upload an image of the product. Your efforts here are much appreciated and will ensure our swift action which you will be able to monitor through the 'enquiries' tab accessible once logged in.

If an item is received with a manufacturing fault or been reported as faulty by a consumer you will need to follow our online faulty product enquiries form which includes helpful information from the manufacturers. Your efforts here are much appreciated and will ensure the most appropriate and efficient course of action. You can access the form by logging in and once sumbitted can monitor progress of the enquiry though your 'enquiries' tab.

Our full price list is available online to registered retail users who can log in and press tab 'price list' to download prices by brand, previously ordered items or all items directly into excel or in PDF format. Unfortunately, we will not be able to provide price lists to any other parties though they are the same as manufacturer trade prices.

Loyalty credit will be automatically credited to your account on the anniversary date of your first order with us. You can check how many days are left and how much you need to spend to reach the next band of rewards by logging in and pressing tab 'my account' and looking under 'Loyalty Scheme'.

If you have received an order confirmation from us then you can check the progress of your order by pressing the 'order status' tab when logged in. Here you will see a list of all your orders and their status where 'outstanding' means that the order has been received and 'completed' indicates that it has been shipped in full. 'Part Dispatched' indicates the order has been sent but that there is a backorder associated with it. Press the 'view dispatch details' to see what items have been shipped and to also obtain the courier tracking number.

Please note if you have paid for your goods at checkout then you can expect delivery of your goods the following day (order cut off time 2pm to mainland UK). If you have not paid for goods at checkout then you will receive by e-mail a 'payment request' detailing the amount required to release the goods that are packed and ready for dispatch. We request your early payment co-operation to ensure prompt dispatch of goods.

If you have checked out by bank transfer or had any payment issues while checking out through other payment options available you can still send payment for your order through the following methods:

• Bank Transfer – Account name: Baby Basics UK Ltd, Sort Code: 207858, A/C no. 70396605
• Pay Pal – Send payment to warehouse@jdgroup.co.uk
• Repeat Sagepay – E-mail us with permision to take a repeat payment from a previous transaction via SagePay checkout
• Credit/Debit card – Call us on 0845 370 8370 to take payment with your card details

With all methods, your co-operation in ensuring your account no. is referenced is most appreciated.